FAQ for Catering Lab

We hand-deliver within the GTA and surrounding areas. If you are outside of our delivery zone, please send us an email and we will do our best to help you.  

We offer delivery Monday to Sunday from 11am to 6pm. We will endeavour to deliver your product within this delivery window. 

We aim to meet the preferred delivery window however, during busy periods deliveries may be completed outside of your requested delivery window. 

If a product is required in the early AM, we recommend delivery on the previous day. Customers are advised to refrigerate products ASAP after receipt of delivery in this case. 

For any orders earlier an 10AM, please send us an email at thecateringlab.toronto@gmail.com

Currently we do not offer pick-ups from our kitchen.

Yes, the customer or recipient needs to be readily available to receive delivery of the product. 

If your order is a gift, please notify your recipient to expect a perishable food delivery from us.

At checkout, we request all necessary contact information required to successfully complete delivery (Recipient Name, Delivery Address, Buzz Code (if applicable), Phone Number & Delivery Instructions). If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer.

If after these attempts no one is reachable, the product will be left in a safe space outside of the address as it cannot be couriered back and delivery cannot be reattempted later in the day.